The Stewarding Rota will be available at the end of January.

Stewards Security Briefing

Please read the following carefully. All stewards should follow this standard operating procedure.

Points of Contact

The Security Manager

The Security Manager (Matt Greenwell) may be contacted via radio. Do not hesitate to ask someone with a radio to get in touch with him if needed.

Workbase / Op's Bubble

The Stewards Rota will be posted on the windows of the workbase (or "Op's Bubble") outside the entrance to the Windsor Suite.

Registration Desk

The Registration desk is the main information point for the event, replacement badges etc may also be obtained here.

Duties

All duties are 1 hour long. Please arrive at least 5 minutes before your Duty is due to start. At the start of your duty, get a handover from the steward who is about to finish and take over from them. Remain at your post until relieved by another steward.

To find out when you are on duty see the rota in the Op's Bubble.

If you need to change your allocated time, please contact the Security Manager as soon as possible, well before your duty. Do not forget and not turn up; this causes all sorts of problems for everyone. If you let the Security Manager know he can arrange for someone else to do the duty.

Unless you volunteered for more you have been allocated a maximum of one duty per day.

The overriding part of your duty is to check badges. All badges are to be clearly visible. If patrons are not wearing a badge or you cannot easily see it, they should be asked to wear it in an easily visible place, if they do not have one they should be sent to the registration desk for a replacement one. If they are not a Ball patron they should be asked to leave the hotel politely, if they refuse or make no attempt to leave, you MUST contact the Security Manager, he will deal with the matter. UNDER NO CIRCUMSTANCES ARE YOU TO MAN HANDLE, SHOUT AT, OR BE UNCIVIL TO ANYONE!

Please do not ask the SF Ball Guest stars for their badges. They may be offended by your not knowing who they are when you have bought a ticket to see them.

The above is in addition to the following duties:

Ambassador Hall – Main Hall

There are 3 positions for this post:
Dealers Room Door - The main entrance to the Dealers Room.
Stairs – At the bottom of the stairs, next to the Dealers room.
Lift – At the bottom of the lift and watching the stairway nearest the lift in the hall itself.
At the end of any talks, you should ensure that the Ambassador Hall is cleared, while the Tech Team set up for the next talk.

Windsor Suite – Signings & Photographs

We now have staff for this duty, so stewards assigned this duty are asked to assist them.

Smoking

This is a non-smoking hotel. Patrons should be asked politely not to smoke in any part of the hotel. The only designated smoking area is outside at the back of the hotel.

General

If you encounter any difficulties or difficult situations arise (medical emergency) seek the assistance of a member of hotel staff or a member of crew (they will be wearing SFB Events photo badges). Do not put yourself at risk by dealing with any difficult individuals or situations. This is unlikely to occur as everyone is here to enjoy themselves.

Off-Duty

When you are off duty, you can take advantage of the reserved stewards seats at the talks.

Signings

Due to the use of a virtual queuing system we cannot offer you preferential treatment during autograph sessions. Your duties have been arranged to not clash with your signing day.

Thank you for volunteering and have an excellent time at the Ball.

Matt Greenwell
Security Manager
securitysfball.com